Shipping & Delivery information

 

Delivery Times

We strive to deliver your furniture to you as quickly and efficiently as possible. Please note that delivery times may vary based on your location. Below is an overview of our estimated delivery times:

  • US, Canada, Europe: 7-9 weeks
  • Australia: 5-7 weeks
  • Japan, Hong Kong, South Korea, Singapore: 8-20 days

Shipping Partners

We work with reputable shipping partners including DHL and UPS to ensure your order is delivered safely to your doorstep. Rest assured, your order will be handled with care throughout its journey.

Shipping Costs

Shipping costs are calculated based on your location, the size of your order, and the shipping method selected during checkout. You can view the shipping costs for your specific order during the checkout process.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. If you have any questions or need assistance with tracking your order, please don't hesitate to contact our customer support team.

Shipping Restrictions

Please note that there may be certain restrictions and additional shipping charges for oversized items or deliveries to remote areas. If you have any concerns about shipping to your location, please reach out to our customer support team for clarification.

Import duties

At Arctic Lounge, we want to make your shopping experience as hassle-free as possible. For most orders, we will prepay and cover all import duties and taxes on your behalf, ensuring a smooth delivery process. In the rare event of any special circumstances where you may be required to pay additional import duties or fees upon receipt, please keep the necessary documentation and contact our customer support team. We are dedicated to providing you with the best service, and we will work to promptly reimburse you for any unexpected costs incurred.

Contact Us

If you have any further questions or require assistance regarding shipping, please feel free to contact our customer support team. We're here to help!